TBM Solutions

Guides organizations through the business, information, process, and technology changes necessary to execute their business and IT strategies.

Helps the enterprise improve their performance, primarily through the analysis of existing business problems and development of plans for improvement. This includes business relationship management, demand management, business process analysis as well as technology selection.

Enables the disciplines and value conversations for improving the business outcomes enabled by the technology portfolio. Enables technology leaders and their business partners to collaborate on business-aligned decisions. Includes IT management, IT finance and costing, IT billing, business value, metrics, benchmarking, service portfolio management, service catalog management, service level management and availability management.

The investment, development, and incubation of new technologies to create new or better solutions which meet unarticulated or existing market needs. Includes new technology solutions and new product incubation services.

The management of technology suppliers who provide, deliver and support technology products and services. Includes services across the life cycle of a vendor including selection, negotiation, contracting, procurement, maintenance and subscription renewals, and performance management.

The process of managing software development-focused projects, programs, and products with the intention of improving an organization's performance.

Provides the planning, design, programming, documenting, testing, and fixing involved in creating and maintaining a software product.

Links together different computing systems and software applications physically or functionally, to act as a coordinated whole. This can be accomplished across systems that reside within the enterprise's data centers as well as with SaaS services that reside in the provider's facilities.

Provides the planning, design, and architecture for moving from older, often legacy systems and platforms to newer, more modern systems and platforms. Includes the migration of data, including user accounts, user data, configuration data and other datasets needed for operations in the new environment.

Executes programs or applications with the intent of finding errors or other defects. The investigations are conducted to provide stakeholders with information about the quality of the product or service and allow the business to understand the risks of software implementation. Testing may take multiple forms including functional, system, integration, performance, and usability.

Includes release management and software distribution to deploy new and/or the most recent software version to the host servers or client computing devices. Also includes ongoing operating system (OS) support and patch management.

Provides the incident, problem, and change management capabilities necessary for IT to plan, deliver, operate, and control the IT services offered to its customers.
Software tools and services for assessing, recording, and managing asset configurations, such as server settings or network router tables.

Ensures IT resources are right-sized to meet current and future business requirements in a cost-effective manner. Considers the expected demand from the business or consumer along with the availability and performance of existing capacity and projects future requirements. Capacity management occurs across data center, compute, storage, network, and other IT resources.

Monitors resources and applications. Records API calls and delivers logs and insights. Provides log data consolidation, reporting and analysis to enable IT administrators and security personnel to understand asset utilization, user logins, and information access.

Executes the tasks required to operate an IT solution and using software tools that run batch or online tasks at specific times of the day, week, month, or year.

Provides the ongoing operational activities required to keep the application or service up and running, provide Tier 2 and Tier 3 technical support to more complex or difficulty user questions and requests. May also include minor development and validation of smaller application enhancements (e.g., minor changes, new reports).

Provides high-volume and advanced printing for invoices, product literature or other complex documents for mass distribution. May also include folding, envelope stuffing, postage and bundling to expedite distribution.

Provides educational services to the organization's users on how the access and effectively use the organization's business application services, as well as common productivity software and tools.

Provides a single point of contact to meet the support needs of users and the IT organization. Provides end users with information and support related to IT products and services, usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, or software. Help desk support may be delivered through various channels such as phone, website, instant messaging, or email. Additional service delivery offerings include IT knowledge management, request fulfillment, desk-side and “tech bar” service offerings.

Sets policy, business processes, establishes controls, and provide technologies to facilitate the management of digital identities by ensuring individuals have the appropriate access to necessary systems at the right times. Specific areas include authentication, identity management and identity governance and administration.
Specific areas included: Authentication/Authorization, Identity Management, Identity Governance & Administration, Privileged Access Management, and Certificate Management.

Sets policy, procedures and provides corporate knowledge training to members of an organization to promote an understanding for all individuals regarding the protection of an organizations physical and digital assets.
Specific areas included: Security Training, Security Advisory, and Security Policies and procedures.

Provides policies, procedures, and technologies to recognize existing and emerging threats as well as determine associated risk to ensure the organization has the appropriate defense and responses to each incident.
Specific areas included: Cyber Security Monitoring and Security Incident Response.

Ensures an organization’s applications and infrastructure vulnerabilities are proactively identified, classified, and corrected or mitigated to ensure they are not exploited by unauthorized individuals or parties.
Specific areas included: Application Vulnerability Management, Infrastructure Vulnerability Management, and Network / Endpoint Security.

Ensures corporate and user data is not used or accessed by unauthorized individuals or entities by ensuring data and identities are classified appropriately, the correct controls are in place to prevent data loss and data is appropriately secured.
Specific areas included: Data Classification & Identification, Data Loss Prevention, Data Encryption, Data Access, and Database Security.

Provides strategy, policies, and processes for managing an overall governance, enterprise risk management and compliance with regulations, with regards to IT. Provides structured approach for aligning IT with business goals and objectives, while managing risk and meeting compliance requirements.

Ensures the continuous operation of the enterprise. Includes business impact assessments, business resiliency plans, disaster recovery capabilities and the associated exercise, testing, training, and awareness to support people, process, and technology recoveries in case of an incident.

Transient compute services that are executed automatically, either on a schedule or triggered by a predefined event or set of events.

Transactional and batch-oriented compute services supported by a mainframe infrastructure.

Variety of compute configurations comprised of physical servers. These are typically distributed compute services based on the Windows, Linux, or Unix operating systems for pre-defined configurations of memory, CPU, and storage. Standard operational support includes security hardening, backup, updates, patches, and centralized monitoring.

Variety of compute configurations delivered through the virtualization of physical compute resources. May include on-demand provisioning and de-provisioning based on user interaction or the performance of the application itself. These virtual instances are typically running Windows or Linux operating systems and have pre-defined configurations of virtually allocated memory, CPU, and storage. Standard operational support includes security hardening, back-up, updates and patches and centralized monitoring.

Purpose-built facilities to securely house computer equipment providing physical security, clean and redundant power, data connectivity and environmental controls – temperature, humidity, fire suppression. Includes data centers owned and operated by the enterprise, as well as co-location or point-of-presence services operated by other service providers. Additional services may include shipping and receiving, assembly, rack and stack and maintenance.

Other data center services that may be delivered through dedicated secure rooms or telecom closets with a facility.

Lookup capabilities to convert domain names into the associated IP address to enable communication between hosts.

Telecommunications using the public internet to enable communications across the organization including its data centers, office buildings, remote locations, partners, and service providers. Virtual Private Networks may be created to limit access and provide security.

Optimizes incoming application/workload requests through load balancing and traffic management to deliver high availability and network performance to applications.

Offers a secure method to authenticate users and enable access to corporate systems and information. May also isolate and secure environments in the data center across physical and virtual machines and applications.

A selection of network connection offerings that enable direct data communications across the organization including its data centers, office buildings, remote locations as well as partners and service providers (including public cloud service providers) without traversing the public internet. Typically provides a greater level of performance, security, and control. The available service offerings may include terrestrial and non-terrestrial (e.g., satellite) technologies as well as field networks or special-use networks.

Voice circuits to deliver "plain old telephone service" and other advanced features including 800-services, automatic call distribution, voicemail and more. May include terrestrial and non-terrestrial (e.g., satellite) voice communication technologies.

Secure and durable object storage where an object can be unstructured data such as documents and media files or structured data like tables.

Secure, durable, and lower-cost storage service offerings for data backup and archiving. May include disk backup, tape backup, optical backup, and off-site storage services.

Provides a pool of storage to a server for the purposes of hosting data and applications, or to a virtualization environment for the purposes of hosting servers. Networked Storage services enable redundancy, ease of management, rapid move/add/change/delete capabilities, and economies of scale. Storage array network (SAN), network attached storage (NAS) and solid state drives (SSD) storage are example technologies.

Stores and serves high-bandwidth content at the edge network to reduce latency and improve application performance.

Fully managed application and web hosting services including the general computing server, database server, web, and application server services. Includes standalone Web Service and App Service platform services.

Providing an environment and toolset for the efficient development, integration, and testing of applications or application services, including microservices. May include an integrated development environment (IDE) for source code editing, version control, build automation and debugging. May include low-code development platforms to support less technical developers to create working software or software features.

Includes the core foundation capabilities provided by large ERP systems as well as the “platform as a service” provided by many SaaS applications. ERP foundation platforms (like SAP R/3 Basis or SAP S/4 HANA) are the technical underpinning that enables the ERP application to function. Typically consists of programs and tools that support the interoperability and portability of ERP applications across systems and databases. Many SaaS applications also provide a platform capability to enable integration and development of additional applications or modules that complement the primary application suite. Examples include Salesforce’s Force.com product, ServiceNow’s Now Platform and Appian.

Allows different systems to communicate through a shared set of interfaces. Includes event streaming to multiple applications, subscribe and publish notification service for enterprise and mobile messaging, task completion alerts and threshold alerts.

Supports the creation and modification of digital content from supporting multiple users in a collaborative environment. Includes records management and digital asset management.

Provides keyword search functions for web and mobile applications.

Delivers live and on-demand media streams including audio and video.

Allows software and devices to utilizing large datasets to become more accurate in predicting outcomes without being explicitly programmed. Natural language processing, facial recognition, object recognition, intelligent personal assistants and robotic process automation are offerings that utilize these technologies to augment the human thought process.

A relational database service for applications to access transactional data.
A No-SQL database service for applications that need consistent, low-latency scaled out document/key-value store models.

An in-memory cache service that helps improve web application performance.

A set of data analytic services that automate the movement and transformation of data including extract, transform and load (ETL) processes, data quality management and master data management.

Provides a central repository or set of repositories of integrated data from one or more disparate sources. Stores current and historical data and are used for creating analytical reports for knowledge workers throughout the enterprise.

Provides software services and BI tools to analyze and communicate information clearly and efficiently to users via graphs, charts and other visual representations including geospatial analytics. Also includes real-time streaming analysis of data by providing low latency, highly available, scalable complex event processing over streaming data in the cloud.

Enables users to bring in their own personal computing devices (laptop, tablet, smartphone) and connect to the organization's corporate network in accordance with the organization’s security and other standards. Standard support may include connectivity to access business applications, information, and other technology resources, as well as other security, back-up, updates and patches, remote access, and centralized service desk.

A selection of IT-provided computers, workstations, laptop, or tablet configurations. Each type may be ordered with additional memory and storage. Standard corporate image will be loaded on each device. Requestor may order optional software through the Productivity services. Includes network and remote network access. Standard support package including security, back-up, antivirus, updates and patches, remote access, centralized service desk.

A selection of IT-provided smartphone configurations. Includes network access. Standard support package including security, encryption, back-up, updates and patches, remote access, and centralized service desk.

The virtualization of desktop and application software enables PC and tablet functionality to be separate from the physical device used to access those functions – whether a fixed or mobile workspace environment. Virtual Workspaces may have different, pre-configured packages of software application and enable access from multiple devices. Advanced desktop management provides higher levels of flexibility, security, backup, and disaster recover capabilities.

A selection of collaborative software offerings that enable people to work together to achieve common goals across locations and time zones. Enables the sharing of documents and deliverables across distributed users.

Enables users to communicate with other users, partners, or customers. This communication may occur via electronic mail, calendaring, messaging, social communities, audio conferencing, video conferencing and voice calls. More robust, unified messaging service offerings provide file transfer, file sync and share, embedded images, clickable hyperlinks, Voice over IP (VoIP) and video chat.

A variety of peripheral devices that enable the distribution of information. Specialized devices may offer one or all these services - print, copy, and fax. Printing output creates a “hard copy” of digital documents, presentations, spreadsheets, etc. Scan inputs a hardcopy document into a digital format for a computer to use.

End user application software enabling the creation and distribution of information in a variety of formats including: documents, presentations, spreadsheet, modeling tools, project management, databases, desktop publishing, web design, graphics and image editing, audio/video editing and CD/DVD recording.

A set of connection services which enable users to access a private or public network from their client computing device. Once connected, as part of the network they can access business applications and information; and can communicate and collaborate with other users on the network. Often, this may be bundled with a Client Computing service.

A set of connection services which enable users to access the organization’s internal private network from their client computing device when away from the corporate facilities. Once connected, the user can access the organization’s business applications and information. Often, this may be bundled with a Client Computing service.

Enables product design and development including innovation management, computer aided design, simulation visualization, enterprise feedback, and social product feedback and crowdsourcing.

Enables product life-cycle management including requirements management, product data management, change and configuration management, manufacturing process management, quality management, product analytics, and risk and compliance management.

Enables customer and product analytics and voice of the customer input.

Enables B2C commerce platforms, B2B commerce platforms, product configurations, POS platforms and payments.

Enables marketing automation, online marketing, mobile marketing, and ad technologies.

Enables sales force automation, sales enablement and training, partner relationship management and pricing management.

Enables inventory management, supply chain scheduling, warehouse management and returns management.

Enables prototyping, production scheduling, fabrication and manufacturing of tangible products, equipment maintenance, software development of digital products and quality testing.

Enables the logistics and delivery of physical products including supply-demand matching, fleet/ transportation management, tracking systems and GIS/routing optimization.

Enables the delivery of nontangible services including resource scheduling, engagement management, professional services, education, and service quality.

Enables demand forecasting, demand planning, and partner sourcing.

Enables order management, contract management, pricing optimization, billing, and payment processing.

Enables multi-channel customer communication (ACD, CTI, IVR, speech recognition, predictive dialing, email response, change, co-browse), knowledge management, customer service workforce automation, and field service.

Enables the strategic allocation of funds in support of established future and current business goals, including planning, budgeting and forecasting, ad-hoc analysis and reporting to inform and guide leadership in the ongoing determination and understanding of business strategy related financial goals, incentives, progress and impact. Specific service offerings may include: planning/budgeting/forecasting, cost accounting & control, cost management and financial performance.

Enables the comparison of revenue targets to actual achievement. Supervisory responsibility over all transactions and entries (receivables, payables, intercompany movements) that pass into the final periodic accounts of an entity, and support int./ext. analysis and communication of profit on a monthly, quarterly, or annual basis. (Determination of whether this includes the actual lifecycle processing of payments due from customers, is based on entity type, sector, and scale - see Accounts Receivable). Specific service offerings may include: customer credit, invoicing, accounts receivable, and collections.

Enables the complete lifecycle of invoicing and receipts processing to ensure the business is paid by its customers, including Invoicing, payment receipt, processing, error handling, PO setup (as a supplier) reconciliation, reporting and collections.

Enables financial statement preparation (balance sheet, statements of income, cash flows, shareholders' equity etc.) in accordance with accepted accounting principles. Also includes responsibilities to classify, determine, analyze, interpret, consolidate, and communicate financial information to support up-to-date business decisions for better management & control, and regulatory/legislative compliance (in conjunction with Management Accounting) of costs, assets & equipment. In certain contexts, can include grant activities related to the funding and reporting of non-repayable funds provided to corporate, academic or agency entities. Specific service offerings may include: general accounting, fixed asset accounting, grant management, and financial reporting including regulatory and compliance reporting.

Enables managing accounts for large investment projects, often requiring significant capital outlays over multiple years. Managing investment against major milestone, product, or activity expenditures during a project, supporting project, portfolio, and program leadership with insight to understand their progress & efficiency toward target. Specific service offerings may include: capital planning, capital project accounting & analysis.

Enables the handling of reported time, and the ongoing processing and payment of wages, salaries, and benefits, including quality assurance and error handling (but excl. benefits management). Also inclusive of time keeping, and the capture, aggregation, measurement, validation, and transmission of staff time. Specific service offerings may include: time reporting payroll, and payroll taxes.

Enables the processing of payments due to suppliers, lenders, and other operating expenses, including those related to employees. Supports the development of policies and procedures around processing of accounts payable & employee expense reimbursement across the entity. This process often includes the receipt & review of invoices and reimbursement requests, payment processing, PO & payment issuance via check, wire transfer or other forms of payment transfer. Specific service offerings may include: accounts payable, expense reimbursement, corporate credit cards.

Enables the management and optimization of daily liquidity, excess cash, and financial risk via investment activities (e.g. hedging, debt instrument purchase/sale, overnight and short term institutional investments, and funds transfers) focused on supporting ongoing business operations across the entire company, or regionally. Also includes the governance, control, assessment, and risk management activities required to ensure effectiveness. Specific service offerings may include: Treasury policies & procedures, cash management, in-house bank accounts, debt & investment, hedge transactions.

Enables managing the organization's financial accounts specific to the world-wide management, optimization and payment of tax, and related evidence & documentation. This includes, planning, estimations & analysis of the tax position and impact, related transfer pricing strategies, tax return preparation, timely payment, and required authorizations. It also encompasses the orchestration of record retention in support of regulatory requirements and internal policy. Specific service offerings may include: tax strategy, tax planning & analysis, transfer pricing, and tax processing.

Enables determining and handling employee recruiting, sourcing, and selection, including requirements gathering; advertising; order creation; agency placement; application receipt, review, filtering; candidate & agency contact; applicant screening & investigations; offering & negotiations; records management. Can also include prior employees.

Enables managing employee (and less commonly vendor staff) transitions of a vertical, horizontal, geographic, mission, or structural nature, including management & administration of programs for: foreign assignment, reassignment, re-deployment, promotion/demotion, separation, outplacement, leave of absence, repatriation, and retirement.

Enables managing employee focused processes and information for workforce analysis & reporting; inquiry & resolution; employment verification; HR data / information; refreshing / updating indicators of employee retention and motivation, working with time & attendance systems (excluding items like actual survey or assessment delivery).

Enables creating frameworks for, and performing the management & administration of, programs for rewarding, motivating, and recognizing employees with the objective of retaining them and enabling career path growth (incl. distributions).

Enables the management, administration & processing of employee benefits, benefit plans, staff enrollment, claims, funding & entitlements; and includes analysis and planning, provider selection, employee communications & education, and regulatory compliance.

Enables creating strategies, standards, and supporting policy, for purposes of setting and managing standards of conduct, corporate and legal HR compliance and breaches, skills and competencies, and resource Performance, Rewards & Transitions. Includes planning, supervising and implementation of workforce policy inclusive of modeling, analysis, and reporting.

Enables employees (and less commonly contractors/providers), with skills, knowledge, and/or capability development, and education. This extends to new hire onboarding / orientation; technical or business skills training; safety, security, conduct, ethics & compliance training; procedural and other legal or organizational aspects. (Excludes education as part of employee Transitions). Also includes program & course creation, delivery, management, and reporting.

Enables crafting and execution of employee communications plans, its supporting messages, distribution channels and formats, to initiate interaction for: promoting horizontal or vertical employee engagement across the organization; creating awareness (e.g. of new policy, practices, or other internal / external events or actions of relevance); assessing satisfaction and engagement levels and drivers.

Enables creating strategies, standards, and processes for procuring goods and services from approved sources. Establishes a procurement process that describes the approach, policy, and guidelines for purchasing activities including evaluation & sourcing of suppliers. Creates sourcing relationships to continuously improve price performance. Re-evaluates and assesses of purchasing activities, standards, pricing and impact across the value chain and supplier landscape.

Enables evaluating supplier options to select the most effective, efficient, and low risk suppliers. Validates selected suppliers. Use internal/external data, analysis, and feedback to rank and manage strategic and non-strategic suppliers to optimize vendor spend and output, including the ongoing management and reporting of supplier performance (e.g. output quality, delivery cycle times). May also include survey and research activities.

Enables the intake and management of vendor contracts. Keeping contracts current with routine evaluation. Ensure proactive dissemination of knowledge to key stakeholders regarding renewals, expirations, price changes, volume thresholds or other contract aspects, to provide adequate lead times and avoid lapses in service, or surprise / unplanned expenditures.

Enables determining the desired outcomes, obligations, conduct, and impacts related to personal and environmental health and safety. Creating and implementing the HSSE program. Train and educate employees of the on the HSSE program. Oversee and manage the HSSE program.

Enables monitoring and oversight of policy adherence and enforcement activities (including investigations) related to environmental, health and safety standards, should activity fall outside of defined processes, regulations, or legislation.

Enables the definition and structuring of health services provided to/by the workforce, to promote preventative health and basic treatment, including the provision of on-site health services.

Enables the programmatic evaluation and management of risks & opportunities that may affect industry-specific or role-related personal health and safety of employees, contractors, or other third parties. Provide required compliance and reporting as required by local and national governing bodies.

Enables establishing umbrella frameworks, management activities, policy and related procedures and requirements for the entire organization, to defend against risks that may negatively impact the viability, growth, performance, health, stability, competitiveness, preparedness, or reputation of an ongoing concern, state, product or service. Ensures the identification, detection, assessment, monitoring and communication of risk and the execution of risk management activities across all levels of the organization, including all risk facets, including but not limited to sector, organization, operations, compliance, data, personal privacy, cyber, espionage, geo-political, etc.

Enables administering the efforts and activities for breach assessment / estimation of impact and causality, as well as containment and remediation efforts. This may require the creation of plans for corrective action, even in collaboration with government agencies and pertinent professional services firms specialized in remediation efforts relevant to the organization's operations. Includes generation of new recommendations for implementation by Risk Management to be embedded as part of the ongoing capability/process.

Enables the plans, processes and resources required to rapidly adapt and respond to any internal or external disruption, threat or event that may present an opportunity or result in degradation or catastrophic failure of business operations.

Enables the internal or external planning, preparation, execution and review of internal control mechanisms, policies, and procedures in order to manage internal controls. Includes observation, reviews, interviews, fact-finding and the generation of recommendations and designs of control activities to be implemented. Monitor and review control effectiveness, remediate control deficiencies, and enable compliance functions. Can also include the implementation and maintenance of technologies and tools to enable internal controls-related activities.

Enables following up on a breach of standard operating procedures to identify, locate and understand the impact of the breach. An investigation can include searching, research, interviews, evidence collection, data preservation and various methods of investigation, as well as the gathering and documentation of findings & observations, and reporting of them.

Enables managing codified information in an organization throughout its life cycle and state/form, from the time of creation or inscription to its access and eventual disposition. This includes identifying, classifying, storing, securing, retrieving, tracking, and destroying or permanently preserving records, including digital and physical.

Enables providing guidance and legal practices to abide by the law involving the practical application of legal theories, laws, regulations, and knowledge to govern the organization’s messaging, product, and business operations. This includes the safeguarding (incl. litigation) and defense of intellectual property, brand value, confidential information, corporate and personal exposure to liability (physical or environment injury, cyber etc.) and many other forms and applications of law.

Enables managing the (mostly) administrative lifecycle of legal cases, including matter management, time and billing, document completion and submittal, monitoring case status, scheduling hearings and meetings, time and billing, orchestration of litigation support, collaboration and communications, record storage and search.

Enables reviewing and negotiating terms to reach a final draft of a contract that is acceptable to all parties. Contracts may include non-disclosure agreements, master service agreements, statements of work and other types of contracts.

Enables planning the use, services, acquisition, and construction or build out, of non-performing or performing real property (whether owned or leased) for the organization. Execution of the planning, approvals, and acquisition of a site, for the build out or installation of real property or assets that may or may not yield direct income or house staff, equipment, or inventory. Creation of long-term vision, strategies, and standards for acquiring, developing, and managing purchased / leased / retained property and improvements.

Enables provisioning workspaces and related assets, and management of that provisioning effort. The orchestration and/or installation of office, shared community or light industrial spaces according to requirements (e.g. tables, chairs, couches, monitors, AV equipment, privacy screens, cubicles, doors, appliances, lighting, cabling, shelving, racks etc.). Not intended for large scale industrial/plant construction. Excludes Physical Security.

Enables managing the physical safety of property, facilities, equipment, and people through the presence of physical barriers, workforce authentication and authorization, and visible or unseen manned or unmanned security services.

Enables preserving and improving productive assets through the planning, managing, and performance of preventative, routine, and critical maintenance work, and occasional improvements to those existing facilities or equipment.

Enables managing vehicles used to support the transportation of the workforce and may include vehicle financing, maintenance, telematics, and scheduling. Vehicles may include cars, vans, trucks, motorized carts, bicycles, and other forms of transportation. Does not include transportation associated with the shipment of the organization’s products or service delivery.

Enables providing and managing on-site food and beverage services for consumption by the organization’s workforce.

Enables fostering external relationships with stakeholders of the entity, including investors, government and industry, the board of directors, and the general public. This is not related to customer management.

Enables creating and maintaining relationships with government and industry representatives. Persuading public and government policy at the local, regional, national, and global level (subject to government regulations).

Enables developing and managing relations with media. Develop connections with journalists to solicit critical, third-party endorsements for a product, issue, service, or organization.

Enables developing and administering community relations. Establish business connections with the people constituting the environment the organization operates in and draws resources from to foster mutual understanding, trust, and support. Create programs that promote the organization's image in a positive and community-oriented way.