Resolve Knowledge Base source conflicts

Knowledge Base flags conflicting information from uploaded documents for review. Resolve disagreement before relying on affected curated page.

Example: Resolve conflicting supplier and notice terms

Scenario: Two sources for one agreement disagree about supplier name, annual fee, and notice period.

1. Read both source documents before selecting review action. Example: existing names Zephyr Cloud Services Ltd; new names Summit Data Systems Ltd.

2. If new document is verified authoritative version, choose Keep New. If original remains authoritative, choose Keep Existing.

3. Choose Merge only when correct combined statement is supported by reviewed source evidence. Missing Clause 2.4 or Schedule B is not proof of any particular term.

4. When merging, write verified supplier, fee, and notice period into editable statement, then choose Save Merged Page.

5. After resolution, check curated page and citations. Original uploaded sources remain evidence and are not edited by review choice.

Find conflicts

1. Open Admin > AI Studio > Knowledge > Knowledge Base.

2. Select Needs review.

3. Check number of conflicts awaiting resolution.

4. Open conflict card. Compare New and Existing (current page) summaries.

5. Read explanation below summaries. It identifies conflicting details and names source files.

A conflict may involve different supplier names, fees, notice periods, or missing references for same agreement. Compare original documents before deciding. Ready under Sources means source processing completed; it does not mean flagged conflict has been resolved.

Choose how to resolve

Check first: If documents disagree about material facts, such as contracting party, amount, or cancellation terms, verify correct information with document owner. Do not merge contradictory terms without checking.

Merge source information

1. In conflict card, select Merge.

2. Under Write the combined statement for the merged page, review text in editable field. It may contain proposed statement from new source.

3. Rewrite statement so it reflects verified information from both sources. Do not copy contradictory terms into one statement without resolving them.

4. Select Save Merged Page. This replaces existing curated-page summary; both uploaded sources remain as evidence.

5. To leave without saving, select Cancel.

Note: Merge combines content through administrator-edited statement. It does not automatically determine which conflicting supplier, fee, or notice period is correct.

Verify result

1. After choosing an action, return to Needs review and confirm flagged item no longer needs attention.

2. Open Pages and inspect affected curated page. Confirm details match decision.

3. For source traceability, open Sources. Uploaded original files remain unchanged by conflict-review choices.

4. If necessary, use Ask to ask specific question about corrected information and inspect source citation.

Important distinctions

• Needs review addresses disagreements between sources. New pages without flagged disagreements publish automatically within Knowledge Base.

• Sources retains uploaded documents. Conflict decision selects content for curated Pages, rather than editing original files.

• If original document itself is wrong, correct document with owner and follow document replacement process; resolving page conflict does not correct source text.

Related articles

• Add documents to Knowledge Base

• Find and verify answers in Knowledge Base

• Replace or archive Knowledge Base source document