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Use Chargeback Overview

What this page helps you answer

Chargeback Overview helps you answer questions such as:

  1. Which months carry the most chargeback?

  2. Which solution offerings drive the largest share of assigned cost?

  3. Which consumers carry the most assigned cost?

  4. Where should you drill next?

What the main charts show

Monthly Chargeback
Shows how chargeback changes across months.

Chargeback as a Percentage of Total Spend
Shows how large chargeback is compared with the full spend base in the current view.

Solution Offerings
Shows which offerings are driving chargeback.

Consumers
Shows which consumers are carrying the assigned cost.

Chargeback Trend
Helps you see whether the position is steady or changing over time.

How to use this page

A good review flow is:

  1. Start here after Chargeback has been created.

  2. Scan the month pattern first.

  3. Look for the biggest solution offering and consumer drivers.

  4. Open the drilldown that matches the question you need to answer.

  5. Use the result to support review, approval, or follow-up discussion.

When to drill deeper

Use the next page that matches your question:

  1. Review Monthly Chargeback when one month needs closer review.

  2. Review Solution Offering Chargeback when one service or offering needs closer review.

  3. Review consumer Chargeback when one consumer needs closer review.

Good questions to ask on this page

  1. Does the current month look broadly right before approval?

  2. Are there any solution offerings that stand out more than expected?

  3. Are there any consumers that need follow-up?

  4. Is the trend stable, or does something need investigation?

Next step

Review Monthly Chargeback

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