Service TCO

The Service TCO dashboard provides a comprehensive breakdown of total cost of ownership (TCO) for an individual service. It enables you to analyze the service’s total spend, year-to-date (YTD) performance, and cost drivers across cost pools, towers, vendors, labor, and assets.

This dashboard delivers full cost transparency at the service level, allowing stakeholders to understand where spend originates, how it trends over time, and which components contribute most to total service cost.

Scope

This dashboard includes:

• Spend allocated to Services asset type

Who should use this dashboard?

• IT Management

• IT Finance

• Service and business owners

• Technology Executives

• Portfolio and Tower Owners

• Cost Center Managers

What is this dashboard used for?

Use this dashboard to:

• Understand the true cost profile of a service

• Compare current year service spend to prior year performance

• View how service spend distributed across different cost pools, towers, vendors, labor, and cost centers

What questions does this dashboard answer?

This dashboard helps answer questions like:

• What is the total spend (YTD) for this service?

• How does the service spend compare to the prior year?

• Which cost pools contribute the most to this service spend?

• Which towers are consuming the most cost?

• What portion of spend is driven by:

  • Cloud service category?

  • Labor?

  • Vendors?

• Which cost centers are funding this service?

• Is the service spend trending up or down month-to-month?

• Which cloud services are driving the product’s cloud costs?

Key benefits

• Full TCO visibility for a single service

• Clear cost driver identification within any service

For detailed instructions on navigating dashboards and using filters, see: Navigation and filters

KPIs

Charts and tables

Selecting any data point in a chart allows you to drill down into a more detailed view of the selected element.

Spend Model

The Spend Model uses a Sankey-style flow to visually show how spend moves through your TBM structure.

Hover over any section to view detailed values.

Monthly Spend

The Monthly Spend chart shows the month-on-month trend and the cumulative year to date spend. Spend is shown as total spend and prior year spend for each month. The cumulative dotted spend line predicts spend for future months based on historic spend.

Click on any spend column to drill into the month and see the spend broken down for the month.

Vendors

The Vendors chart shows a breakdown of spend by vendors for the given filter criteria.

Click on any vendor to drill into related GL transaction.

Labor

The Labor chart shows a breakdown of service spend by labor category. The labor spend is shown as YTD spend and prior year YTD spend in cost pool (internal or external) and sub cost pool (capital or expense).

Top 20 Cost Centers

This chart shows the cumulative YTD spend and prior year YTD spend broken down by cost centers.

Click on a cost centers to see a drill down to the transaction level.

Asset Spend

The Asset Spend chart shows monthly asset spend allocated to the filtered service from any asset type.

Click on any asset to drill into the related GL transaction.

Monthly Tower Spend

The Monthly Tower Spend chart shows the monthly service spend broken down by tower.

Click on any tower to drill into the related GL transaction.

Monthly Cost Pool Spend

The Monthly Cost Pools Spend chart shows monthly service spend broken down by cost pool.

Click on any cost pool to drill into the related GL transaction.

Monthly Cloud Spend

The Monthly Cloud Spend chart shows the monthly service cloud spend broken down by service category such as Compute, Databases, Storage, and Networking. This helps you understand which cloud services are driving the service cloud costs and how those services trend over time.

Click on any service category to drill into the related GL transaction.

Service Spend Details

The Service Spend Details table shows the service spend trend for month-on-month. Spend is shown as YTD spend, prior year spend and variance for each month.

Click on any row to drill into the transaction level spend for the month.

Data sources

The table below outlines the charts available on this page and the corresponding data cubes from which each chart retrieves its data.