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Knowledge Base

Use this article to manage the Knowledge Base settings used by Ask Yarken.

What Knowledge Base means in AI settings

In AI settings, Knowledge Base refers to the dimensions index used by Ask Yarken to resolve names in user questions.

It is not a document repository.

What the index does

The dimensions index helps Ask Yarken match user terms to the right values in Yarken data.

Examples include:

  • Vendor names.

  • Application names.

  • Project names.

  • Cost centers.

  • Accounts.

  • Teams.

  • Consumers.

This helps Ask Yarken apply the right filters when users ask questions in natural language.

Admin actions

The Knowledge Base screen includes two main actions:

  1. Refresh the dimensions index.

  2. Clear the dimensions index.

Refresh the dimensions index

Refresh the index when master data changes.

Examples:

  • New vendors are added.

  • Applications are renamed.

  • New cost centers are created.

  • Accounts are updated.

  • Teams or consumers change.

To refresh the index:

  1. Go to Admin > Settings.

  2. Under AI, select Knowledge Base.

  3. Select Refresh.

Clear the dimensions index

Clear the index only when a full reset is required.

After clearing, refresh the index so Ask Yarken can rebuild name resolution using current master data.

To clear the index:

  1. Go to Admin > Settings.

  2. Under AI, select Knowledge Base.

  3. Select Clear.

  4. Select Refresh.

Why this matters

If the index is stale, Ask Yarken may:

  • Miss newly added values.

  • Ask for clarification more often.

  • Match the wrong vendor, application, cost center, or account.

  • Return incomplete results.

Keeping the index current improves name resolution and answer quality.

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