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Contract Extraction - FAQs and troubleshooting

FAQs

Q: What file formats are supported?

A: Contract Document Extraction currently supports PDF documents. Upload complete, readable PDF files for the best extraction results.

Q: Can I upload multiple contracts at the same time?

A: Yes. You can upload multiple PDF files in a single operation. Contracts are processed automatically, and additional files may remain in the processing queue until resources become available.

Q: Why does my contract require review?

A: A contract is marked Need Review when Yarken cannot confidently extract one or more values or when additional validation is required. Review the highlighted fields before publishing the contract.

Q: Can I edit extracted information?

A: Yes. Before publishing, you can update extracted fields in the Analysis window to ensure the contract information is accurate.

Q: Can I publish a contract without reviewing it?

A: Although you can publish a completed contract, Yarken recommends reviewing all extracted information, especially vendor details, contract dates, and financial values, before publishing.

Q: Can I recover a discarded contract?

A: No. Once a contract has been discarded, it is removed from the extraction workflow. To process it again, upload the original PDF.

Q: Can I ask questions about unpublished contracts?

A: No. Contract Explorer is available for published contracts. Publish the contract before using Ask AI to analyze its content.

Q: Does Contract Explorer replace contract review?

A: No. Contract Explorer helps you locate and understand information within a published contract. It does not replace the review and validation process performed before publishing.

Troubleshooting

The contract upload fails

Possible causes

  • The uploaded file is not a PDF.

  • The PDF is corrupted or cannot be read.

  • The upload was interrupted.

  • The document exceeds supported limits.

Resolution

  • Verify that the file is a valid PDF.

  • Open the document locally to ensure it is readable.

  • Upload the document again.

  • If the issue persists, contact your administrator.

The contract remains in Pending or Processing

Possible causes

  • The document is waiting in the processing queue.

  • Multiple contracts are being processed simultaneously.

  • Processing is taking longer than expected.

Resolution

  • Refresh the Contract Extraction page.

  • Wait for processing to complete.

  • If the status does not change after an extended period, contact your administrator.

The contract is marked Need Review

Possible causes

  • One or more extracted values have a low confidence score.

  • Required information could not be identified.

  • The document contains ambiguous or conflicting information.

Resolution

  1. Open Analysis.

  2. Review each highlighted field.

  3. Compare the extracted information with the original contract.

  4. Correct any inaccurate values.

  5. Save your changes before publishing.

The contract is identified as an Invalid Contract

Possible causes

The uploaded document:

  • Is not a signed commercial agreement.

  • Is incomplete.

  • Does not contain sufficient contractual information.

  • Is a document type that is not supported for extraction.

Resolution

  • Verify that the uploaded document is a valid signed contract.

  • Upload the correct document.

  • If necessary, discard the current document and upload a replacement.

The extracted information is incorrect

Possible causes

  • The document quality is poor.

  • Multiple dates or monetary values appear in the document.

  • The contract layout makes information difficult to identify.

Resolution

  • Review the highlighted fields.

  • Compare extracted values with the original contract.

  • Update the information before publishing.

  • Verify important fields such as the vendor, contract amount, and contract dates.

I can't publish the contract

Possible causes

  • Required information has not been completed.

  • Review items have not been resolved.

  • The contract contains validation errors.

Resolution

  • Open Analysis.

  • Resolve all highlighted review items.

  • Complete any required information.

  • Try publishing the contract again.

Contract Explorer does not return the expected answer

Possible causes

  • The requested information is not included in the contract.

  • The question is too broad or ambiguous.

  • The contract has not been published.

Resolution

  • Ask a more specific question.

  • Review the supporting references in the AI response.

  • Confirm that you are analyzing the correct published contract.

  • Rephrase your question if necessary.

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